but there must be a place for customer service

As separate companies Typecraft Wood & Jones understood the
need for moving forward with digital technologies and computer-
ized presses, but most importantly the firms valued the tradi-
tion of personalized customer service. This tradition will continue
with the new company as well.

The philosophy of Typecraft Wood & Jones is that printing is a
collaboration between technology and personal customer serv-
ice.

Personal customer service is not taking a job,rushing it on the press
and deliveringit on time. Personal customer service is partnering
with the graphic designer on each of his or her projects.

Typecraft Wood & Jones wants designers to push the printing enve-
l o p e , creating innovative collateral pieces. Our teams ofsales pro-
f e s s i o n a l s and technology experts are available during the form-
ative stages of any design job to discuss the designer’s ideas and
what parameters might come into play. Suggestions are made,
specifications reviewed and rough estimates discussed toensure
that the project is as successful as possible for everyone involved; the
client,the designer and the printer.

But that’s not the end of it. As the print job progresses through the
various departments of Typecraft Wood & Jones, people are
looking at it, reviewing it and making sure that everything from
images to the selected paper are correct and set-up properly for
the press. Any Typecraft Wood & Jones team member handling
the job has the right to stop it, call the designer and do a double
check if something "doesn’t feel right."

4

Technology drives printing